LuckyDays Casino Privacy Policy

At LuckyDays Casino, we are deeply committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at luckydays.com. We encourage you to read this document carefully. By registering an account or using our platform, you agree to the practices described herein. If you have any questions, you can always reach our support team at help@luckydays.com.

Who We Are

LuckyDays Casino is operated by Jungle Media Ltd., a company incorporated in Malta with company registration number C 79253. Our registered address is Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. We hold a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03/06/2021. As a licensed operator, we are required to process certain personal data in order to provide you with a safe, legal, and enjoyable gaming experience.

Information We Collect

When you register and use our LuckyDays Casino platform, we may collect the following categories of personal data:

• Your full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents (for KYC/AML verification)
• Payment information, including deposit and withdrawal method details
• Account login credentials and activity history
• Device and browser information, IP address, and geolocation data
• Communication records, including emails and live chat transcripts
• Gaming behaviour, session data, and transaction history
• Responses to surveys, promotions, or marketing campaigns

We collect this information directly from you during registration and account use, as well as automatically through our technical systems and third-party providers.

How We Use Your Information

At LuckyDays, we process your personal data for the following purposes:

• To verify your identity and comply with our legal obligations under MGA licensing requirements
• To process deposits and withdrawals through methods such as Trustly, Skrill, Neteller, Visa, and bank transfers
• To operate and manage your casino account securely
• To detect and prevent fraud, money laundering, and underage gambling
• To provide customer support via live chat and email
• To notify you of promotions, including the lucky days casino bonus and app-exclusive offers via our LuckyDays app
• To improve the performance of our platform based on your usage patterns
• To comply with responsible gambling obligations and enforce self-exclusion or limit requests

Legal Basis for Processing

We process your data on the following legal grounds under applicable data protection law, including the EU General Data Protection Regulation (GDPR):

• Contractual necessity: We need your data to provide our services and manage your account
• Legal obligation: We are required by law to verify identities and report suspicious activity
• Legitimate interests: We process data to protect our platform, prevent fraud, and improve our services
• Consent: Where you have opted in to marketing communications, we use your data for promotional purposes

Cookies and Tracking Technologies

Our LuckyDays Casino website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site.

Types of Cookies We Use

• Essential cookies: Required for the basic operation of our website and secure login
• Analytical cookies: Help us understand how visitors interact with our platform
• Marketing cookies: Used to deliver relevant promotional content to you
• Functional cookies: Allow us to remember your settings and preferences

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners and service providers in order to operate our services effectively. At LuckyDays Casino, we may disclose your data to:

• Payment processors and financial institutions to facilitate transactions
• KYC and identity verification providers to meet our regulatory requirements
• Game software providers such as Play'n GO, Evolution Gaming, NetEnt, and Quickspin
• Fraud prevention and security analytics providers
• Regulatory authorities, including the Malta Gaming Authority, when legally required
• Our Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG), where relevant
• Legal and professional advisors under strict confidentiality obligations

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and MGA regulations. In most cases, we are obligated to retain account records for a minimum of five years following account closure. After this period, we will securely delete or anonymise your data unless a legal obligation requires us to retain it longer.

Your Rights

As a user of our Lucky Days online casino, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit how we process your data
• Right to data portability: You may request that we transfer your data to another service provider
• Right to object: You may object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at help@luckydays.com. We will respond to your request within 30 days.

Security of Your Data

We take the security of your information seriously. Our LuckyDays platform employs industry-standard security measures, including SSL encryption, secure data storage, and access controls, to protect your personal data from unauthorised access, disclosure, or loss. Despite these measures, no online transmission is entirely risk-free, and we encourage you to use a strong Z^n[Q]PuFVohVvW8 and keep your login credentials confidential.

Children and Minors

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that a person under the minimum age requirement has registered on our platform, we will immediately close the account and delete all associated data. We take our responsible gambling obligations seriously and use age verification tools as part of our registration process.

International Data Transfers

As we operate across multiple markets — including Canada, New Zealand, Finland, South Africa, and others accessible via the luckydays.com locale selector — your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your information in accordance with applicable data protection law.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of LuckyDays Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. You can contact our team via live chat on the website or by emailing us at help@luckydays.com. You also have the right to lodge a complaint with the Malta Gaming Authority or another relevant supervisory authority in your jurisdiction.