Responsible Gaming at LuckyDays

At LuckyDays Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gaming practices and providing our players with the tools and resources they need to stay in control. Our goal is to ensure that every player who visits the lucky days online casino platform can make informed decisions about their gaming habits. If you ever feel that gambling is no longer fun, we are here to help.

Our Commitment to Player Safety

Here at LuckyDays, we take our duty of care seriously. As a licensed operator under the Malta Gaming Authority (MGA), licence no. MGA/B2C/822/2020, we are legally and ethically obligated to provide a safe gambling environment. Our responsible gaming framework is built on transparency, player empowerment, and access to professional support. We continuously monitor our platform to identify signs of problem gambling and act accordingly to protect our players.

We are operated by Jungle Media Ltd., incorporated in Malta (company reg. no. C 79253), and we adhere to the strictest regulatory standards in the industry. Our LuckyDays Casino platform is designed with safeguarding in mind at every level — from account registration to withdrawal processing.

Recognising Problem Gambling

At LuckyDays Casino, we understand that problem gambling can affect anyone, regardless of experience or background. We encourage all players to regularly assess their gaming behaviour. The following signs may indicate that gambling has become a problem:

Spending more money or time gambling than you can afford
Feeling anxious, irritable or restless when not gambling
Chasing losses and trying to win back money you have lost
Neglecting work, family or personal responsibilities due to gambling
Borrowing money or selling possessions to fund gambling
Lying to friends or family about the extent of your gambling
Using gambling as a way to escape from stress or emotional problems
Feeling unable to stop or reduce your gambling despite wanting to

If you recognise any of these behaviours in yourself, we strongly encourage you to use the self-exclusion and limit-setting tools available through our LuckyDays Casino app and desktop platform, and to seek professional support immediately.

Responsible Gaming Tools We Offer

We provide a comprehensive suite of responsible gaming tools designed to help our players maintain control over their gambling activity. These tools are available to all registered users of the lucky days casino and can be activated at any time through your account settings.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a cooling-off period applies to ensure the decision is considered carefully. Our minimum deposit at LuckyDays Casino is €20, and we encourage all players to set deposit limits that reflect their personal financial situation.

Loss Limits

You can set a maximum loss limit over a defined period. We will notify you when you are approaching your limit and prevent further play once it is reached. This tool is one of the most effective ways to manage your gambling budget responsibly.

Session Time Limits

At LuckyDays Casino, we allow you to cap the amount of time you spend on our platform per session. Once your set time is reached, we will display a notification and, if you choose, log you out automatically. Keeping track of time is essential — it is easy to lose track when playing the 1,000+ games available on our platform.

Reality Checks

Our reality check feature sends you regular reminders during gameplay to inform you how long you have been playing and how much you have spent. We recommend activating this feature, especially when exploring the extensive game library available on the LuckyDays app.

Cool-Off Period

If you need a short break from gambling, we offer a cool-off option that temporarily suspends your account for a chosen period. During this time, you will not be able to log in or place bets. This feature is available instantly upon request.

Self-Exclusion

For players who feel they need a more significant break, our LuckyDays Casino self-exclusion tool allows you to block access to your account for an extended period — from several months up to several years, or permanently. Once self-exclusion is activated, we will take all reasonable steps to ensure you cannot open a new account during that period. We take self-exclusion requests extremely seriously and process them without delay.

Protecting Vulnerable Players

We are committed to ensuring that our services are not accessed by minors or other vulnerable individuals. At LuckyDays Casino, you must be of legal gambling age in your jurisdiction to register and play. We carry out age verification checks as part of our KYC (Know Your Customer) process, and accounts found to belong to underage players will be closed immediately.

We also recommend that parents and guardians use third-party parental control software to prevent minors from accessing gambling websites. Tools such as GamBan, Net Nanny, and Cybersitter can help block access to online gambling platforms, including our LuckyDays Casino site.

Support Organisations and Resources

Here at LuckyDays Casino, we actively encourage players who are experiencing difficulties to reach out to professional support services. We collaborate with and recommend the following organisations:

GamCare — www.gamcare.org.uk — Free information, advice and support for problem gamblers
Gamblers Anonymous — www.gamblersanonymous.org — Peer support network for people affected by gambling addiction
BeGambleAware — www.begambleaware.org — Confidential help and treatment referral services
GamBan — www.gamban.com — Software to block access to all online gambling platforms
FEJAR — For Spanish-speaking players seeking support
Peliklinikka — For players in Finland seeking local gambling support

Our customer support team is also available to assist with responsible gaming queries. You can contact us directly at help@luckydays.com, and we will respond promptly and with full discretion. Additionally, our Alternative Dispute Resolution (ADR) entity is Casino Reviews (The POGG), and our regulator is the Malta Gaming Authority.

Our Responsible Marketing Practices

At LuckyDays Casino, we are committed to marketing our services responsibly. We do not direct any promotional materials toward minors, and we ensure that all advertising clearly communicates the risks associated with gambling. Any welcome bonus — such as our 200 Free Spins offer on Book of Dead — is marketed with full transparency regarding wagering requirements (40x on Free Spin winnings) and applicable terms. We clearly communicate that such offers, including the lucky days casino no deposit bonus promotions, are subject to eligibility conditions and are not available in all jurisdictions. For more details about our current promotions, visit our LuckyDays Casino bonus page.

Contact Us for Responsible Gaming Support

Your wellbeing is our highest priority. If you have any concerns about your gambling behaviour or need assistance activating any of the responsible gaming tools described above, please do not hesitate to get in touch with us. Our LuckyDays Casino support team can be reached via live chat on our website or by email at help@luckydays.com. We are here to help — and we are proud to offer a safer, more transparent gambling environment for all our players.

Getting started with your account is simple through the quick LuckyDays Casino login process, where you can also access all responsible gaming tools directly from your account settings.

Content updated: June 12, 2026