LuckyDays Terms and Conditions

Welcome to LuckyDays Casino. These Terms and Conditions ("Terms") govern your access to and use of our website at luckydays.com and all related services we provide. By registering an account or using our platform, you agree to be bound by these Terms in their entirety. We encourage you to read this document carefully before you begin playing. If you do not agree with any part of these Terms, you must not use our services. At Lucky Days, we are committed to operating a fair, transparent, and responsible gaming environment for all players.

1. About Us

Our platform is operated by Jungle Media Ltd., a company incorporated in Malta under company registration number C 79253. Our registered address is Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. We hold a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03 June 2021. At LuckyDays, we operate in full compliance with applicable gaming regulations. Please note that certain games available on our platform may be provided outside MGA regulation and will be flagged accordingly within the game interface. If you have any questions, you can reach our support team at help@luckydays.com.

2. Eligibility and Account Registration

To use our services at Lucky Days Casino, you must meet the following eligibility criteria:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country listed in Section 3 of these Terms.
• You must provide accurate, truthful, and complete information when registering your account.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must not be using our services on behalf of any third party.

At LuckyDays, we reserve the right to request identity verification documents at any time to confirm your eligibility. Failure to provide satisfactory documentation may result in the suspension or permanent closure of your account. We take responsible gaming seriously and will not knowingly allow underage individuals to access our platform.

3. Restricted Jurisdictions

Our services are not available in certain countries due to legal or regulatory restrictions. We do not accept players from the United States of America (including American Samoa, Guam, Puerto Rico, the U.S. Virgin Islands, and all other U.S. territories and military bases), Australia, Afghanistan, Belgium, Bulgaria, Denmark, France, Spain, Sweden, Switzerland, and many other jurisdictions. A full list of restricted countries — as published in our Terms version 2.0, effective 01 February 2025 — is available on our website. At Lucky Days, we are committed to ensuring our services are only accessed in markets where we are legally permitted to operate. If you access our platform from a restricted jurisdiction, we reserve the right to void any winnings and close your account without notice.

4. Deposits, Withdrawals, and Payments

4.1 Deposits

We accept a wide range of payment methods at LuckyDays, including Trustly, BankID, Swish, debit cards, e-Wallets such as Skrill, Neteller and ecoPayz, prepaid cards including paysafecard, instant banking, fast bank transfers, and standard bank transfers. Our minimum deposit amount is €20. E-wallets and prepaid card deposits are processed immediately, while standard bank transfers may take between 2 and 5 working days to be credited to your account.

4.2 Withdrawals

Our minimum withdrawal amount is €10 (or equivalent in your local currency). We process all withdrawal requests within 24 hours, provided your account is fully verified and no additional documentation is required. Withdrawal methods available at Lucky Days include Visa, MasterCard, bank transfer, and e-wallets. After processing, receipt of funds may take up to 5 banking days depending on your chosen payment method. We may apply additional verification procedures for your first cashout or where the withdrawal method differs from the original deposit method.

5. Bonuses and Promotions

At LuckyDays, we offer a welcome bonus of 200 Free Spins on Book of Dead, available to players who make a first deposit of €20 or more. No registration is required when using Trustly or BankID. The following conditions apply to our welcome offer and any bonus promotions:

• Welcome Free Spins are available exclusively to players located in Finland.
• A wagering requirement of 40x applies to all Free Spin winnings.
• The maximum permitted stake when playing with bonus funds is €5 per spin or round.
• Free Spins and bonus money expire 30 days after registration.
• Wagering contributions: Slots — 100%; Live Roulette, Live Blackjack and other live games — 10%; Table games — 5%; Jackpots, Arcade, Crash, Plinko, and Scratch games — 0%.

Our Lucky Days Casino app offers exclusive bonuses for app users, which represent our currently active promotional programme. We reserve the right to modify, suspend, or discontinue any promotion at any time without prior notice. All bonuses are subject to these Terms and any specific promotion terms communicated at the time of the offer.

6. Responsible Gaming

At Lucky Days, we are deeply committed to responsible gaming. We provide tools and resources to help our players manage their gaming activity safely, including deposit limits, session time limits, reality checks, and self-exclusion options. If you believe you may be experiencing difficulties related to gambling, we strongly encourage you to use our self-exclusion facility or contact organisations such as GamCare or BeGambleAware. Our dispute resolution is handled by Casino Reviews (The POGG), which serves as our approved ADR (Alternative Dispute Resolution) entity. You may also contact the Malta Gaming Authority directly as our regulatory body.

7. Games and Platform

Our LuckyDays platform offers 1,000+ games on desktop and mobile browser, with over 2,000 games available through our native Android application (available as a direct APK download). Our game library includes Slots, Jackpots, Arcade, Crash, Plinko, Scratch Cards, Live Casino games (Live Roulette, Live Blackjack), and a variety of Table Games. Our current jackpot pool stands at over €113 million. We partner with leading software providers including Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, Microgaming, Red Tiger, and Relax Gaming. Live casino services are powered exclusively by Evolution Gaming.

8. Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate any account at our sole discretion. Grounds for such action include, but are not limited to, suspected fraud, breach of these Terms, provision of false information, collusion, or use of prohibited software. At LuckyDays, we also reserve the right to withhold funds pending investigation where we have reasonable grounds to suspect any of the above. You may close your account at any time by contacting our support team via live chat or by emailing help@luckydays.com.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices. At Lucky Days, we will notify registered users of any material changes via email or an in-platform notification. Your continued use of our services following such notification constitutes your acceptance of the updated Terms. We recommend that you review these Terms periodically to stay informed of any changes.

10. Contact and Support

Our support team at LuckyDays is available via live chat directly on our website and by email at help@luckydays.com. We are here to assist you with any queries related to your account, payments, bonuses, or technical issues. For regulatory matters or unresolved complaints, you may contact the Malta Gaming Authority or our ADR entity, Casino Reviews (The POGG). At Lucky Days, we take your satisfaction and security seriously, and we strive to respond to all enquiries as promptly as possible.